Refund Policy

At Zereer, customer satisfaction is our highest priority. We aim to provide comfortable, high-quality women’s fashion including nightwear, PJ sets, co-ord sets, and track suits at affordable prices.

If for any reason you are not satisfied with your purchase, our Refund & Return Policy ensures a simple and transparent process.

1. 30 Days Money Back Guarantee

Zereer offers a 30 Days Money Back Guarantee to ensure 100% customer satisfaction.

If you receive a product that is damaged, defective, or incorrect, you may request a return or refund within 30 days of receiving your order.

2. Check Product Before Payment

For customer convenience and trust, Zereer allows customers to check the product before making payment when the order is delivered.

If the product does not meet your expectations, you may refuse the order at the time of delivery.

3. Eligible Reasons for Return

You may request a return or refund if:

  • You received the wrong product

  • The product is damaged or defective

  • The product received is different from what was ordered

To be eligible for a return, the product must be:

  • Unused

  • In original condition

  • In original packaging (if applicable)

4. Non-Returnable Situations

Returns may not be accepted in the following situations:

  • Product has been used, washed, or damaged after delivery

  • Return request is made after the 30-day period

  • Product is returned without original packaging or tags (if applicable)

5. Refund Process

Once your return request is approved and the product is received by our team:

  • The product will be inspected

  • Refund approval will be processed

  • The refund will be issued according to the payment method used

For Cash on Delivery orders, refunds may be processed through bank transfer or mobile wallet.

Refund processing may take 5–10 business days depending on verification and processing time.

6. Exchange Policy

In some cases, customers may request a product exchange instead of a refund, depending on product availability.

Our support team will assist you in arranging the exchange if applicable.

7. Return Shipping

If the return is due to a damaged, defective, or incorrect item, Zereer will assist in arranging the return process.

Return shipping instructions will be provided by our customer support team.

8. Reliable Delivery Across Pakistan

Zereer offers reliable delivery across Pakistan, ensuring that your order reaches you safely and securely.

We work with trusted courier partners to provide smooth delivery services to customers nationwide.

9. Contact Us for Returns

If you need to request a return or refund, please contact our customer support team with your order details.

Zereer Customer Support
Email: info@zereer.pk
Phone/WhatsApp: 03111008777

Our team will guide you through the return process.

Shop with Confidence at Zereer

When you shop with Zereer, you receive:

✔ Check product before payment
✔ Cash on Delivery available across Pakistan
✔ 30 Days Money Back Guarantee
✔ Affordable women’s fashion without compromising comfort
✔ Quality fabrics suitable for daily wear

✨ Zereer — Comfort + Quality at the Lowest Prices